Add / Edit Record

Add / Edit Record is where you enter all information for the cardholder, select the color code and capture the photo if needed. Fill in the different fields, click Capture Photo ID and click Save Record. A new record appears in the Records List table. Each time you save information about a new cardholder, a serial number is generated. It is a unique number that is automatically created by the software, which serves to identify every cardholder separately. It is also useful for quick information retrieval.

  • New Record – Create a new record.
  • Duplicate Records – Duplicate the current record. The New Record will open but with all the fields already filled in with the record selected. Modify the field you want (usually the first name and last name) and click Save Record; a new record will be created, and you will be sent to the Record Information This feature is a very useful timesaver when you need to enter a family and just need to change the first name, or when you enter staff from the same company and only the first name and last name changes.
  • Move to Inactive – Move the record to Inactive so that you can’t print the record anymore.
  • Move to Trash – Remove the record from everywhere except for Administrator.
  • Capture Photo ID – Capture a photo ID that will be printed on the card if needed.
  • Import Photo ID – Import a Photo ID from a file that will be printed on the card if needed.
  • Edit Photo ID – Crop and Rotate the Photo ID.
  • Save Record – Save the record to the cloud.
  • Preview Card – Preview a low-resolution image in the browser.
  • Print Preview – Preview how the card will look before sending it to the card printer.
  • Print to Queue – Add the print to the Print Queue to print cards remotely.
  • Help Center – This help page.

Some features might not be available, depending of your plan.


By default, new records are Active and can be printed right away.

New New records are available in Record Information to all users with privileges specified for this project.
Active Active records are available in Record Information to all users with privileges specified for this project.
Lock Lock records are available to accounts with the IDC Enterprise plan. The record is pending in queue and is only available in the Print Queue section until removed from the queue.
Inactive Inactive records cannot be printed except for users with Administrator
Trash Trash records cannot import\capture Photo ID or be printed for anyone. User with Administrator role can delete the record while with this status.
Color Code

The Color Code is a powerful feature available only with IDpack Cloud. If you are not using the Color Code function, we suggest you disable the pull-down menu. Under the Designer / Producer Setup. Choose No in the Color Coding option. The pull-down menu will be hidden and the New Record window will be a little smaller. Please read more about its features in the Designer / Color Code page.


The names of the input text (First Name, Last Name…), max length, mandatory, default value, etc.… can all be modified under the Designer / Field Definition tab. Please read the Field Definition sub-section to learn more.

Capture Photo ID

The Capture Photo ID function works with the Record Information tab. On the Capture Photo ID frame, you can see Live Camera and Saved Photo ID. The Live Camera provides a preview of your image. Click Capture Photo ID to take a photo with the camera. You can click on the button as many times as you want; only the last captured photo is saved. Each time you click on the button you can see the result in the Saved Photo ID frame. The last Saved Photo ID is the photo that will be used to print the card.

Does IDpack Cloud see what my webcam sees? No, we cannot see the live feed on your webcam; only the photo you’ve captured is sent to our server. You are responsible for the content that you post to IDC, including its legality, reliability, and appropriateness. Please read our Terms of Service for more information.

You can change the video source using the pull-down menu. Example: You are working with a laptop but want to capture a Photo ID from a webcam with people in front of you? Just select the other webcam in the pull-down menu and IDC will switch to that camera.

Print Preview

Print Preview is the final step before sending the card to your card printer. WYSIWYG is an acronym for “what you see is what you get,” and the preview is exactly what will be printed. No need to test what it will look like, it’s going to look exactly the same. A great way to save on cards and ribbons, if you see something wrong, you can always go back by clicking on the different tabs, make changes and see the print preview again. You can also have two browser tabs open, one with Designer and one with Producer. Make the changes in Designer, go back to the Producer tab and click Reload to refresh the Print Preview to see the changes live.

Once you are ready to print, click the Print Preview button and a pop-up will show up.

Click on the printer icon circled in red at the top right and the print dialog will pop-up. The icon and dialog screen may be different depending on your Printer model, OS and browser. Choose your card printer in the Destination, below you will see your usual options, then click Print.

Congratulation, you have printed a card with IDpack Cloud.

Delete Record

Only users with Administrator role can permanently delete a record. Click a record row in the Records List and go to the Record Information tab. The record status must be: Trash to be deleted. Click Move to Trash if its not trashed yet. Now, to delete the record, scroll to the bottom of the screen and click Delete. The record and everything related to the record selected will be deleted permanently.

WARNING: There is no way back; by deleting a record, it will delete all the information related to it: record, signature, and Photo ID. Where security is concerned, the more information you have available, the better it is. We always recommend not to delete a record but leave it in the trash. Please don’t contact us to restore deleted information, we can’t do anything once it is gone.