Yes, because it is a cloud platform, to use IDpack, you must be connected to a fast Internet connection at all times.

A modern browser is any browser that successfully displays IDpack using the latest web standards. A modern browser must support HTML5, jQuery, JavaScript, PDF, and SVG rendering. A modern web browser must show great performance as you navigate, like Google Chrome, Microsoft Edge, Safari, and Firefox.

IDC recommends Google Chrome, as it is available on all platforms (Windows, Android, Chrome Book, and macOS), allows for standardization throughout the company, and makes it easier to support.

We do not provide support for installing or configuring devices such as printers, cameras, signature pads, contactless card readers, or barcode readers. To install such devices properly, please refer to the manufacturer’s instructions. We do not provide support for browser setup or computer configuration either.

Due to technical limitations, IDpack does not support magnetic or smart card encoding (WRITE). We can receive input from the web browser, but a web browser cannot communicate directly to the computer’s hardware. We can (READ) proximity cards with an R54270101 Omnikey card reader, save the info in IDpack, and retrieve it.

Every organization (customer) is assigned a unique SHA-512 encryption key. This key is used to encrypt all records sensitive data in our database, ensuring maximum security. IDpack is protected by a 2048-bit SSL certificate, meaning all data exchanged between your computer and our server is encrypted to ensure maximum confidentiality.

ID photos and signatures are stored on a local server and inaccessible online. When viewing ID photos or signatures in IDpack, they are transmitted to your browser from the local server as a blob, not a URL.

We back up the data in IDpack daily and retain it for 30 days in case of failure.

The application, database, and backup are hosted in the USA. Our hosting providers are ISO 27001:2013. https://www.godaddy.com/trust-center/compliance | https://aws.amazon.com/compliance/iso-27001-faqs/. Read our Privacy Policy and Terms of Service, for more information.

Yes, IDpack supports many ways to import your database. First, from a CSV or TXT file (comma-separated values). You can also cut and paste your data into an IDC form (CSV, TXT, Microsoft Excel, or Google Sheet). And last, with IDC Professional or IDC Enterprise, you can connect your CSV or TXT from an External Database via a Secure URL. JSON, XML, and Scheduled Import are coming soon for this last feature.

No, over the years, we have found that giving database control to our customers is the best way to corrupt the database. But we offer many fields to choose from, and if a field you need is not on the list, you can request field(s), and we may add one or more after review.

Yes, IDpack supports static images (logos) and dynamic images that change depending on the records (e.g., employee photos).

Yes, IDpack supports three ways to Import Photo IDs. First, a webcam can capture a Photo ID while creating or updating a record. You can also import a Photo ID from Producer. And last, import Photo IDs from a ZIP file using Designer in batch. This last feature is available upon request only and at our discretion.

Yes, using our records list filters, you can select up to 100 records and send them to the printer in batch.

Yes, we support any keyboard-emulated 2D barcode reader. You might need to program your barcode to send an ESC char before, then the barcode, and last, an Enter key code (CHR13). When you scan a barcode, IDC will look the card up in the system, and if it finds it, it will open the Card Information tab so the card can be printed or edited.

Yes, we support all Scriptel (EasyScript) models signature pads. EasyScript was built from the ground up to enable a simple and convenient way to capture electronic signatures and magnetic card swipe data (on supported devices) from various usages, including web-based and traditional applications.

Yes, we support keyboard-emulated HID OMNIKEY 5427CK Gen2 reader (R54270101 or R54270111). You must upload our System Config into the reader to work with IDC. When you scan an RFID card, IDC will look for the Contactless Serial Number (CSN) in the system, and if it finds it, it will open the Record Information tab so the card can be printed or edited. You can also Export the records and load the data into another system.