Do I need an Internet connection to use IDpack in the Cloud?
Yes, because it is a cloud platform, to use IDpack in the Cloud, you must be connected to a fast Internet connection at all times.
What is a “modern browser”?
Does IDpack in the Cloud offer support for my hardwares?
We do not provide support for installing or configuring devices such as printers, cameras, signature pads, contactless card readers, or barcode readers. To install such devices properly, please refer to the manufacturer’s instructions. We do not provide support for browser setup or computer configuration either.
Can I encode my ID cards with IDpack in the Cloud?
Due to technical limitations, IDpack in the Cloud does not support magnetic or smart card encoding. We can receive input from the web browser, but a web browser cannot communicate directly to the computer’s hardware. We must develop a plug-in planned for a future release to add this feature.
Is the data I store in IDpack in the Cloud secure?
Can I import my existing database into IDpack in the Cloud?
Yes, IDpack in the Cloud supports many ways to import your database. First, from a CSV or TXT file (comma-separated values). You can also cut and paste your data into an IDC form (CSV, TXT, Microsoft Excel, or Google Sheet). And last, with IDC Professional or IDC Enterprise, you can connect your CSV or TXT from an External Database via a Secure URL. JSON, XML, and Scheduled Import are coming soon for this last feature.
Can I create my own fields in IDpack in the Cloud?
No, over the years, we have found that giving database control to our customers is the best way to corrupt the database. But we offer many fields to choose from, and if a field you need is not on the list, you can request field(s), and we may add one or more after review.
Does IDpack in the Cloud support photos?
Yes, IDpack in the Cloud supports static images (logos) and dynamic images that change depending on the records (e.g., employee photos).
Does IDpack in the Cloud support photo imports?
Yes, IDpack in the Cloud supports three ways to Import Photo IDs. First, a webcam can capture a Photo ID while creating or updating a record. You can also import a Photo ID from Producer. And last, import Photo IDs from a ZIP file using Designer in batch. This last feature is available upon request only and at our discretion.
Can I print in batch with IDpack in the Cloud?
Yes, using our records list filters, you can select up to 100 records and send them to the printer in batch.
Does IDpack in the Cloud support barcode readers?
Yes, we support any keyboard-emulated 2D barcode reader. You might need to program your barcode to send an ESC char before, then the barcode, and last, an Enter key code (CHR13). When you scan a barcode, IDC will look the card up in the system, and if it finds it, it will open the Card Information tab so the card can be printed or edited.
Does IDpack in the Cloud support electronic signature pads?
Yes, we support all Scriptel (EasyScript) models signature pads. EasyScript was built from the ground up to enable a simple and convenient way to capture electronic signatures and magnetic card swipe data (on supported devices) from various usages, including web-based and traditional applications.
Does IDpack in the Cloud support contactless card reader?
Yes, we support keyboard-emulated HID OMNIKEY 5427CK Gen2 reader (R54270101 or R54270111). You must upload our System Config into the reader to work with IDC. When you scan an RFID card, IDC will look for the Contactless Serial Number (CSN) in the system, and if it finds it, it will open the Record Information tab so the card can be printed or edited. You can also Export the records and load the data into another system.