IDpack in the Cloud (IDC) frequently asked questions (FAQ). Below you'll find answers to the questions we get asked the most about our product.

Do I need an Internet connection to use IDpack in the Cloud?

Yes, because it is a cloud platform, to use IDpack in the Cloud, you must be connected to a fast Internet connection at all times.

What is a “modern browser”?

A modern browser is any browser that will successfully display IDpack in the Cloud using the latest web standards. A modern browser must support HTML5, jQuery, JavaScript, PDF, and SVG rendering. A modern web browser must show great performance as you navigate, like Firefox 78 and up, Microsoft Edge, Safari 13 and up, and all versions of Chrome. IDC recommends Google Chrome, as it is available on all platforms (Windows, Android, Chrome Book, and macOS) and it allows for standardization throughout the company, as well as making it easier to support.

Do you offer support for my printer or computer?

We do not provide support for installation/configuration of devices such as printers, cameras or barcode readers. To install such devices properly, please refer to the manufacturer’s instructions. We do not provide support for browser setup or computer configuration either.

Can I encode my ID cards with IDpack in the Cloud?

IDpack in the Cloud does not support magnetic encoding or smart card encoding right now but it is planned as a feature release in the future.

Is the data I store in IDpack in the Cloud secure?

Yes, each organization gets a unique SHA-512 encryption key and all sensitive data is encrypted in our database using that key for maximum security. IDpack in the Cloud is also protected with a 2048-BIT SSL certificate. All data exchanged between your computer and our server is encrypted for maximum confidentiality. IDpack in the Cloud data is backed up every day and kept for 30 days in case of failure. Read our Privacy Policy for more informtion.

Can I import my existing database?

Yes, IDpack in the Cloud supports three ways to import your database. First, from a CSV or TXT file (comma separated values). You can also cut and paste your data directly in an IDC form (CSV, TXT, Microsoft Excel, or Google Sheet). And last, with IDC Professional or IDC Enterprise, you can connect your CSV or TXT from an External Database via a Secure URL. JSON, XML, and Scheduled Import are coming soon for this last feature.

Can I create my own fields?

No, over the years, we have found that giving database control to our customers is the best way to corrupt the database. But we offer many fields to choose from and if a field you need is not on the list, you can request field(s) and we may add one or more after review.

Does IDpack in the Cloud support photos?

Yes, IDpack in the Cloud supports static images (logos) as well as dynamic images that change depending on the records (e.g., employee photos).

Does IDpack in the Cloud support photo imports?

Yes, IDpack in the Cloud supports three ways to Import Photo IDs. First, a webcam can capture a Photo ID while creating or updating a record. You can also import a Photo ID from Producer. And last, import Photo IDs from a ZIP file using Designer in batch. This last feature is available upon request only and at our discretion.

Can I print in batch?

Yes, using our records list filters, you can select up to 100 records and send them to the printer in batch.

Does IDpack in the Cloud support barcode readers?

Yes, we support any keyboard emulated 2D barcode reader. You might need to program your barcode to send an ESC char before, then the barcode and last, an Enter key code (CHR13). When you scan a barcode, IDC will look the card up in the system and if it finds it, it will open the Card Information tab so the card can be printed or edited.

Does IDpack in the Cloud support signature pads?

Yes, we support all Scriptel EasyScript signature pads.