IDpack Cloud (IDC) frequently asked questions (FAQ). Below you'll find answers to the questions we get asked the most about our product.

Do I need an Internet connection to use IDpack Cloud?

Yes, because it is a cloud platform, to use IDpack Cloud, you must be connected to a fast Internet connection at all times.

What is a “modern browser”?

A modern browser is any browser that successfully displays IDpack Cloud using the latest web standards. A modern browser must support HTML5, jQuery, JavaScript, PDF, and SVG rendering. A modern web browser must show great performance as you navigate, like Google Chrome, Microsoft Edge, Safari, and Firefox.

IDC recommends Google Chrome, as it is available on all platforms (Windows, Android, Chrome Book, and macOS), allows for standardization throughout the company, and makes it easier to support.

Does IDpack Cloud offer support for my hardwares?

We do not provide support for installing or configuring devices such as printers, cameras, signature pads, contactless card readers, or barcode readers. To install such devices properly, please refer to the manufacturer’s instructions. We do not provide support for browser setup or computer configuration either.

Does IDpack Cloud support magnetic or smart card encoding

Due to technical limitations, IDpack Cloud does not support magnetic or smart card encoding (WRITE). We can receive input from the web browser, but a web browser cannot communicate directly to the computer’s hardware. We can (READ) proximity cards with an R54270101 Omnikey card reader, save the info in IDpack Cloud, and retrieve it.

Is the data I store in IDpack Cloud secure?

Each organization (customer) gets a unique SHA-512 encryption key, and all sensitive data is encrypted in our database using that key for maximum security. IDpack Cloud is also protected with a 2048-BIT SSL certificate. All data exchanged between your computer and our server is encrypted for maximum confidentiality. All ID photos and signatures are saved on a local server and are not accessible online. When you see the ID photos or signatures in IDpack Cloud, they have been transmitted to your browser from the local server. IDpack Cloud data is backed up daily and kept for 30 days in case of failure. The application, database, and backup are hosted in the USA. Our hosting providers are ISO 27001:2013. | Read our Privacy Policy and Terms of Service, for more information.

Can I import my existing database into IDpack Cloud?

Yes, IDpack Cloud supports many ways to import your database. First, from a CSV or TXT file (comma-separated values). You can also cut and paste your data into an IDC form (CSV, TXT, Microsoft Excel, or Google Sheet). And last, with IDC Professional or IDC Enterprise, you can connect your CSV or TXT from an External Database via a Secure URL. JSON, XML, and Scheduled Import are coming soon for this last feature.

Can I create my own fields in IDpack Cloud?

No, over the years, we have found that giving database control to our customers is the best way to corrupt the database. But we offer many fields to choose from, and if a field you need is not on the list, you can request field(s), and we may add one or more after review.

Does IDpack Cloud support images and photo IDs?

Yes, IDpack Cloud supports static images (logos) and dynamic images that change depending on the records (e.g., employee photos).

Does IDpack Cloud support photo imports?

Yes, IDpack Cloud supports three ways to Import Photo IDs. First, a webcam can capture a Photo ID while creating or updating a record. You can also import a Photo ID from Producer. And last, import Photo IDs from a ZIP file using Designer in batch. This last feature is available upon request only and at our discretion.

Can I print in batch with IDpack Cloud?

Yes, using our records list filters, you can select up to 100 records and send them to the printer in batch.

Does IDpack Cloud support barcode readers?

Yes, we support any keyboard-emulated 2D barcode reader. You might need to program your barcode to send an ESC char before, then the barcode, and last, an Enter key code (CHR13). When you scan a barcode, IDC will look the card up in the system, and if it finds it, it will open the Card Information tab so the card can be printed or edited.

Does IDpack Cloud support electronic signature pads?

Yes, we support all Scriptel (EasyScript) models signature pads. EasyScript was built from the ground up to enable a simple and convenient way to capture electronic signatures and magnetic card swipe data (on supported devices) from various usages, including web-based and traditional applications.

Does IDpack Cloud support contactless card reader?

Yes, we support keyboard-emulated HID OMNIKEY 5427CK Gen2 reader (R54270101 or R54270111). You must upload our System Config into the reader to work with IDC. When you scan an RFID card, IDC will look for the Contactless Serial Number (CSN) in the system, and if it finds it, it will open the Record Information tab so the card can be printed or edited. You can also Export the records and load the data into another system.