Yes. IDpack is a cloud-based platform, which means an Internet connection is required to access and use the application.

For the best experience, we recommend using a stable and fast Internet connection, especially when working with photos, printing badges, or managing large datasets.

Yes. IDpack supports Two-Factor Authentication (2FA) using authenticator apps such as Microsoft Authenticator, Google Authenticator, or any compatible app. 2FA adds an extra layer of security by requiring a 6-digit verification code in addition to the user password during login. This feature is available at no additional cost for IDpack Business, Professional, and Enterprise plans.

es. IDpack allows you to print multiple badges at once using the Records list.

With built-in filters, you can quickly select up to 100 records and send them to the printer in a single batch. This makes it easy to handle group printing for events, employees, or large enrollments.

Batch printing helps save time and ensures consistent output across all selected records.

Yes. IDpack provides multiple ways to import and manage ID photos.

You can capture a photo directly using a webcam when creating or updating a record. You can also upload a photo manually from the Producer module.

Once uploaded, photos can be easily cropped and adjusted directly within IDpack to ensure proper alignment and professional results.

For batch operations, IDpack supports importing multiple photos from a ZIP file through the Designer module. This feature is available upon request and subject to approval.

Yes, we support any keyboard-emulated 2D barcode reader. You might need to program your barcode to send an ESC char before, then the barcode, and last, an Enter key code (CHR13). When you scan a barcode, IDC will look the card up in the system, and if it finds it, it will open the Card Information tab so the card can be printed or edited.

Yes, we support keyboard-emulated HID OMNIKEY 5427CK Gen2 reader (R54270101 or R54270111). You must upload our System Config into the reader to work with IDpack. When you scan an RFID card, IDpack will look for the Contactless Serial Number (CSN) in the system, and if it finds it, it will open the Record Information tab so the card can be printed or edited. You can also Export the records and load the data into another system.

Yes, IDpack supports static images (logos) and dynamic images that change depending on the records (e.g., employee photos).

No, over the years, we have found that giving database control to our customers is the best way to corrupt the database. But we offer many fields to choose from, and if a field you need is not on the list, you can request field(s), and we may add one or more after review.

Yes. Security is a core part of IDpack’s design.

Each organization is assigned a unique SHA-512 encryption key. This key is used to encrypt all sensitive record data in the database, ensuring strong data protection and isolation between customers.

All communication between your browser and IDpack is secured using a 2048-bit SSL certificate, meaning your data is encrypted in transit at all times.

ID photos and signatures are stored on a local server and are not publicly accessible. When displayed in IDpack, they are securely transmitted as binary data (blob), not through a direct URL.

Your data is automatically backed up daily, with backups retained for 30 days to ensure recovery in case of failure.

By default, the application, database, and backups are hosted in the United States. A Canada hosting add-on is available for organizations requiring data residency in Canada (including records, photos, and signatures).

Our infrastructure providers are ISO 27001:2013 certified:
https://www.godaddy.com/trust-center/compliance
https://aws.amazon.com/compliance/iso-27001-faqs/

For more details, please review our Privacy Policy and Terms of Service:
https://www.idpack.cloud/privacy-policy/
https://www.idpack.cloud/terms/

Yes. IDpack provides multiple ways to import and synchronize your existing data.

You can import records from CSV or TXT (comma-separated values) files. You can also quickly copy and paste data directly into an IDpack form from sources such as Microsoft Excel or Google Sheets.

For more advanced use cases, IDpack Professional and IDpack Enterprise allow you to connect to an external data source using a secure URL. This enables you to load CSV or TXT data directly from your system.

In addition, the IDpack API (available in Professional and Enterprise) allows you to fully automate data updates and synchronization between your system and IDpack.

Support for JSON, XML, and scheduled imports is planned for future updates.

Due to technical limitations, IDpack does not support magnetic or smart card encoding (WRITE). We can receive input from the web browser, but a web browser cannot communicate directly to the computer’s hardware. We can (READ) proximity cards with an R54270101 Omnikey card reader, save the info in IDpack, and retrieve it.

We do not provide support for installing or configuring devices such as printers, cameras, signature pads, contactless card readers, or barcode readers. To install such devices properly, please refer to the manufacturer’s instructions. We do not provide support for browser setup or computer configuration either.

Yes, we support all Scriptel (EasyScript) models signature pads. EasyScript was built from the ground up to enable a simple and convenient way to capture electronic signatures and magnetic card swipe data (on supported devices) from various usages, including web-based and traditional applications.

A modern browser is any browser that successfully displays IDpack using the latest web standards. A modern browser must support HTML5, jQuery, JavaScript, PDF, and SVG rendering. A modern web browser must show great performance as you navigate, like Google Chrome, Microsoft Edge, Safari, and Firefox.

IDC recommends Google Chrome, as it is available on all platforms (Windows, Android, Chrome Book, and macOS), allows for standardization throughout the company, and makes it easier to support.