The Print Center is available with the IDpack Enterprise plan and is part of the Service Bureau feature. The Print Center is designed for organizations with multiple locations that want to centralize badge printing. Each location can submit badge printing requests using Request Print, while a central location such as Headquarters can review, manage, and print all requests in real time. Printed cards can then be shipped to the originating locations. This approach reduces the need for card printers at every site and ensures that badge production remains under centralized control.

What is a Service Bureau

A Service Bureau is a centralized production model that allows an organization to manage badge printing for multiple clients, departments, or locations from a single secure environment. Instead of distributing printers and administrative access to every location, all badge production is handled centrally.

This model is well suited for organizations that:

• Need strict control over badge issuance and printing
• Want to reduce hardware and operational costs
• Serve multiple customers or internal teams with different badge designs

As a Service Bureau, you can manage and print badges on behalf of your customers. When users are created in the User Manager and assigned the Customer role, they receive limited access to the Producer module and only to their assigned projects. This allows them to submit badge printing requests without access to administrative features.

Using the Print Center

From Producer:

• Click a Record to open the Producer Edit Record screen. From there, you can send the badge to print using Request Print. Each submission creates a Print Request that appears in the Print Center for processing.

  Users can undo the request by clicking Cancel Request as long as the Service Bureau has not yet processed it. Once the request has been processed, the record status returns to Active. The badge should then be printed by the Service Bureau and the Last Print Request date in the Date section will be updated.

From the Print Center module:

• Click Record Information to open the Producer Edit Record screen. To edit the record, you must first click Cancel Request, make the modification, and then click Request Print again to send the badge back to the Print Center. You can also click Print Preview directly from Producer, but the Last Print Request will not be updated.

  The Ship To field can be added in Designer using the Fields Definition. This information appears next to the badge ID number in the Print Center and can be used to indicate the destination for each printed badge. In Designer, the Ship To field can be configured as a drop-down list with predefined destinations such as Toronto, Vancouver Office, or Las Vegas.

• Click a Project Name to open the project configuration in Designer.

• Click User Information to open the user profile in User Manager.

You can also process one or multiple print requests directly from the Print Center:

1. Select the records you want to process using the checkboxes
2. An action menu appears where you can choose Print Preview or Complete Request
3. Select multiple records to perform batch printing or batch completion